Free & personalized assistance service is available on request at least 24 hours before your scheduled departure. Please book your assistance.
| Stations |
The welcome point is located: |
|---|---|
| Aalst |
In the waiting area |
| Aarschot |
In the waiting area |
| Andenne |
Platform 1 |
| Ans |
Platform 1 |
| Antwerpen-Centraal |
On the ground floor, at the Stad Antwerpen Information stand |
| Arlon |
Platform 1 |
| Ath |
Platform 1 |
| Beauraing |
Platform 1 |
| Bertrix |
Platform 1 |
| Blankenberge |
At the bottom of the slope |
| Boom |
Front of the station |
| Braine-l’Alleud |
Platform 1 |
| Braine-le-Comte |
In the waiting area (near the ticket counter) |
| Brugge |
In the waiting area |
| Brussels Airport - Zaventem | At the ticket counter |
| Bruxelles-Central |
At the ticket counter |
| Bruxelles-Luxembourg |
Station concourse opposite the main entrance |
| Bruxelles-Midi |
Rue de France exit and Travelcenter national entrance |
| Bruxelles-Nord |
At the information booth |
| Bruxelles-Schuman | At the ticket counter |
| Charleroi-Sud |
Platform 1 |
| Ciney |
Front of the station |
| De Panne |
In the waiting area |
| De Pinte |
Front of the station |
| Deinze |
In the underpass |
| Denderleeuw |
In the waiting area |
| Dendermonde |
Platform 1 |
| Diest |
Platform 1 |
| Diksmuide |
Platform 1 |
| Dinant |
Platform 1 at the inclined plane |
| Eeklo |
Front of the station |
| Enghien |
Platform 1, Ath side, in the corner of the wall with the containers |
| Essen |
In the waiting area |
| Eupen |
Front of the station |
| Flémalle-Haute |
Platform 1 |
| Fleurus |
On the left near the entrance to the waiting room |
| Geel |
Platform 1 |
| Gembloux |
In the waiting area |
| Genk |
In the underpass |
| Gent-Dampoort |
In the corridor leading to the platforms |
| Gent-Sint-Pieters |
In the Kloostergang, opposite the Travel centre |
| Geraardsbergen |
Platform 1 |
| Gouvy |
In the waiting area |
| Haacht |
At the main intrance |
| Halle |
In the waiting area |
| Hasselt |
Platform 1 |
| Heist-op-den-Berg |
Outside the entrance, next to the automatic ticket machine |
| Herentals |
In the waiting area |
| Huy |
In the waiting area |
| Ieper |
In the waiting area |
| Izegem |
At the side entrance |
| Jambes |
Next to the entrance to the waiting room |
| Jemelle |
Platform 1 |
| Kapellen |
Platform 1 |
| Knokke |
On the left of the station, next to the automatic ticket machine |
| Koksijde |
In the entryway |
| Kontich |
In the waiting area |
| Kortemark |
Platform 1, Lichtervelde side |
| Kortrijk |
In the waiting area |
| Kwatrecht |
In the underpass |
| La Louvière-Sud |
Side platform 1 |
| Landegem |
In the underpass |
| Landen |
In the waiting area |
| Lede |
Platform 1 on the right of the automatic ticket machine |
| Leuven |
At the ticket counter |
| Leuze |
Platform 1 |
| Libramont |
Platform 1 |
| Lichtervelde |
At the ticket counter |
| Liège-Guillemins |
Buffet and Travel centre access |
| Lier |
On the left of the station building |
| Lobbes |
Platform 1 |
| Lokeren |
In the underpass |
| Louvain-La-Neuve-Université |
Oustide |
| Luttre |
Platform 1 |
| Marbehan |
Platform 1 |
| Mariembourg |
In the waiting area |
| Marloie |
Platform 1 |
| Mechelen |
In the waiting area |
| Menen |
Platform 1 |
| Mol |
At the main entrance |
| Mons |
Road level, at the beginning of the metal footbridge |
| Mouscron |
Platform 1 |
| Namur |
Main entrance side city, at the elevators |
| Neerpelt |
Platform 1 |
| Ninove |
Covered underpass to platform 1 |
| Nivelles |
Left hand side of the station |
| Noorderkempen |
Station access, next to the car park |
| Oostende |
6.00 h - 22.00 h: At the left luggage desk 22.00 h - 6.00 h: at the platform with the stationmaster |
| Ottignies |
In the waiting area |
| Oudenaarde |
In the waiting area |
| Poperinge |
Platform 1 |
| Puurs |
Platform 1 |
| Rivage |
In the waiting area |
| Roeselare |
In the waiting area (near the ticket counter) |
| Ronse |
Platform 1 |
| Saint-Ghislain |
Platform 1 |
| Sint-Niklaas |
In the waiting area |
| Sint-Truiden |
Platform 1 |
| Spa |
Platform 1 |
| Tamines |
Platform 1 |
| Tielt |
Platform 1 |
| Tienen |
Platform 1 |
| Tongeren |
Platform 1 |
| Torhout |
Platform 1 |
| Tournai |
Underpass Mouscron side |
| Turnhout |
Platform 1 |
| Verviers-Central |
In the waiting area (near the ticket counter) |
| Veurne |
Platform 1 De Panne side |
| Vielsalm |
Platform 1 |
| Virton |
Platform 1 |
| Walcourt |
Front of the station |
| Waremme |
Platform 1 |
| Welkenraedt |
Platform 1 |
| Wetteren |
Platform 1, Gent side |
| Zottegem |
Platform 1 |
17 stations work with local taxi companies to transport reduced mobility passengers from station that do not offer assistance to ones that do.
Please book your assistance.
| Stations | The information point is located: |
|---|---|
| Blaton | On the left side of the station (near the bicycle racks) |
| Burst | On platform 1 (near the flower bed, past the station building) |
| Ede | On the left side of the station (near the bicycle racks) |
| Erembodegem | Besides the entrance door to the waiting area (under the canopy) |
| Haaltert | At the shelter on platform 2 (parking) |
| Herzele | Beside the entrance door to the waiting area (under the canopy) |
| Liedekerke | On the left side of the station (near the car park and bicycle racks) |
| Lierde | Beside the entrance door to the waiting area (under the canopy) |
| Lommel | Outside the station building (platform side, under the awning) |
| Peruwelz | On the left side of the station (near the market hall) |
| Quaregnon | At the main entrance of the station (near the subway) |
| Quévy | On the left side of the station (near the public toilets) |
| Quiévrain | On the left side of the station (near the ticket counter container units) |
| Scheldewindeke | At the brick shelter on platform 2 |
| Ternat | Beside the entrance door to the waiting area (under the canopy) |
| Zeebrugge-strand* | At the front of the station building (through the entrance) |
| Zele | Beside the entrance door to the waiting area (under the canopy) |