Do you have questions related to travelling in Belgium or do you have a complaint about SNCB? Then you can contact our Customer Service Department using this form. We try to answer your question as soon as possible. Questions about mobile ticketing are dealt with immediately insofar as possible.

If you want to attach a file to your demand, please make sure you do not use special characters in the file name (e.g. &, é, ", §, -, _, [, ^). 

Naturally, the Customer Service Department can be reached by telephone. You can contact this department 7 days a week for online purchases, prices, general information, timetables, B-Excursions and B-Events.

Tel: +32 2 528 28 28
7 days a week from 7 am to 9:30 pm

Do you have a question or remark about international travelling? Please contact SNCB Europe.

Due to technical problems, you might not be able to send your request properly through these forms.

Please accept our apologies for this inconvenience.

If this issue persists, you can always hand over your request (Dutch version - French version) at the ticket counter or you can mail it by post to:

NMBS/SNCB Customer Service
B-MS.14 (s. 10-14)
Avenue de la Porte de Hal, 40

BE – 1060 Bruxelles

We do our utmost to solve this as quickly as possible. 

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