Contact

Do you have questions related to travelling in Belgium or do you have a complaint about SNCB? Then you can contact our Customer Service Department using this form. We try to answer your question as soon as possible. Questions about mobile ticketing are dealt with immediately insofar as possible.

If you want to attach a file to your demand, please make sure you do not use special characters in the file name (e.g. &, é, ", §, -, _, [, ^). 

Naturally, the Customer Service Department can be reached by telephone. You can contact this department 7 days a week for online purchases, prices, general information, timetables, B-Excursions and B-Events.

Tel: +32 2 528 28 28
7 days a week from 7 am to 9:30 pm

Do you have a question or remark about international travelling? Please contact SNCB Europe.

* Indicates required field
The following makes a refreshing dynamic

Cookie Policy

By using the NMBS/SNCB website you consent to the use of cookies in accordance with our cookie policy. For more information about the cookies we use and manage, please read our full cookie policy.