Only at a ticket office during the opening hours of the station of your choice.
Changing the type, journey or class of your Railcard
Railcards can be exchanged before the expiry date of the validation ticket, with no breaks between the validation periods.
What do you need?
- Your current Railcard
- A recent passport photo
- The fee of € 5 for issuing your new card
The amount corresponding to the number of days when your old Railcard was not being used will be refunded to you directly. The day on which the validation ticket is returned counts as a day of use.
Refund of your Railcard
- If you return your validation ticket before the date it becomes valid, then you'll receive a full refund, after deduction of administration charges.
- Half-Time and Campus Railcards will only be refunded if they are returned before they become valid.
- If you return your ticket while it is valid, the time you’ve had it will be deducted from what you paid, and an administrative charge will be applied.
Retroactive refund for reasons of illness
A request to receive a refund for a period in the past
, even if the validation ticket has not fully expired, must be accompanied by supporting documents (original medical certificate
) confirming that the Railcard holder was unable to travel during the period for which they wish to be reimbursed.
In this case, please contact Customer Services.