Comments or complaints

We are committed to offering you high-quality services. Unfortunately we have established that you still have a complaint. We prefer to know about this so we can undertake the right actions to find an appropriate solution.

Therefore contact us via our contact form. We will answer you as soon as possible. Or send a letter to:

NMBS/SNCB Marketing & Sales
Customer Service
B-MS.14
Avenue de la Porte de Hal 40
1060 Brussels

Ombudsman

Are you dissatisfied about how your comment or complaint was handled by NMBS/SNCB? Then you can contact the Ombudsman for travelers. The Ombudsman’s Office is an independent authority.

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