Buy online

  • General conditions
    • Who can use this website to purchase tickets?
      Any customer of at least 18 years of age, and legally mandated to buy on-line services via this website. The customer accepts liability for all the financial transactions related to the use of this website, including transactions which, for example, would have been carried out on his/her behalf by under-age children sharing his/her household.
    • What can I buy on this website?
      You can currently buy validations for your Journey railcard, Network railcard, School railcard, Campus and Railflex railcard. You can also buy regular tickets as well as some reduced fare tickets and B-Excursions. The offer is gradually being extended. If the departure station and the destination station are in the same tariff zone, you have to select the “Standard ticket”. Please consult the list of tariff zones and the stations belonging to each zone.
    • Can I buy tickets in advance?
      You can buy your validations from the 31st until the 10th day before the scheduled travel date. You can buy your tickets from the 31st day before the scheduled travel date up to the moment you board the train. If you use this website to purchase a ticket, you have 2 options: pdf or eID. If you choose pdf, you can print it or show the PDF to the conductor on your laptop, smartphone or tablet. If you choose eID, the ticket inspector will use your eID to check whether you have the appropriate ticket.
    • Can I buy tickets for someone else?
      Yes. In order to buy tickets for someone else, you just fill in the data of the person (surname and first name) in the corresponding fields. Tickets purchased through this site, are personal and therefore the name must be stated.
    • Can I cancel, exchange or get a refund for my validation?
      You can cancel your purchase at any moment during the procedure, as long as you have not yet accepted the chosen payment mode. Refunds and exchanges are subject to the same rules as validations bought at the station.
    • Can I cancel, exchange or get a refund for my tickets?
      No. The tickets you buy on line are neither exchangeable nor refundable. You can cancel your purchase at any moment during the procedure, as long as you have not yet accepted the chosen payment mode.
    • Can I buy different ticket types at a time?
      Yes. You can add different ticket types to your shopping basket. You simply choose the number of travelers per ticket type and add this to your shopping basket. If you want to add another ticket or product, you simply repeat this action.
    • Is an e-ticket transferable?
      No. Validations are always personal. An on-line ticket or e-ticket is only valid for the person whose name is mentioned on the ticket. The ticket can therefore never be transferred to a third party. Please have your travel ticket or electronic identity card ready for ticket inspection after boarding the train as well as any documents proving your right to discount.
    • What name must be written on the 'Pet' ticket?
      A 'Pet' ticket should always bear the name of the accompanying person, so not the name of the pet. A separate ticket is required for each pet. Note: the accompanying person must also hold a valid ticket for himself.
    • Should I hand in my ticket at the entrance of the attraction (B-Excursion)?
      No, your ticket is valid for both the outward and the return journey. So, you just need to have it scanned at the entrance. It is very important that you keep your ticket with you during the whole trip. You must be able to present it at all times, both on the outward and return journey.
    • I have ordered travel tickets using my electronic identity card but now I need a printed ticket. Can I change my order?
      Yes. Contact our helpdesk. They will send you a copy of your order with a PDF ticket included. You can then print the ticket or show it to the conductor on the screen of your laptop, smartphone or tablet.
    • I cannot find my National Register Number (social security number). Where can I find this?
      Your National Register Number (social security number) is located on the back of your electronic identity card under “Identification number of the National Register”. This number also includes your date of birth (yy.mm.dd-xxx.xx).
  • System requirements
    • What computer environment is required to buy a ticket on line?
      You need a PC with internet connection and a recent internet browser (Internet Explorer 8.0 for an optimal result). For the purchase of tickets (not for validations) you also need a printer (only inkjet or laser printers at 300 dpi minimum resolution) and Adobe Acrobat Reader (version 9 for an optimal result) to read the pdf files.
      If you choose to place your order using your electronic identity card, you do not need a printer to print your ticket.
      To check your Internet Explorer version, proceed as follows: open the browser select “About Internet Explore”, click on “Help”. Your browser version will appear.
      To check your Acrobat Reader version, proceed as follows: open "Acrobat Reader” and select “About Adobe Acrobat” on the Help tag. The software version will appear. If you do not have Adobe Acrobat Reader, you can download it for free.
    • I don’t have an e-mail address, can I buy e-tickets?
      In order to receive our confirmation e-mail, you have to submit your e-mail address. Ensure, before starting the purchase procedure, that your mailbox has sufficient space to receive it. A ticket is about 50 Kb (you can buy up to 6 tickets at a time).
    • I do not own a card reader for my PC. Can I order a ticket using my electronic identity card?
      Yes. You do not need a card reader to order travel tickets using your electronic identity card.
      You simply need to enter your National Register Number (social security number) during the ordering process.
  • Printing problems (not for validations)
    • Can I print my ticket on any printer?
      Tickets must be printed on an inkjet or laser printer at 300 dpi minimum resolution. Always use white, A4 paper. Respect the printing size (100 %) and the orientation (portrait). Also avoid draft or fast printing modes. The ticket is in fact not valid if data is missing or illegible. Before staring the purchase or printing procedure, please check whether your printer prints the test ticket on the homepage correctly.
    • I am not able to print my ticket. What can I do?
      In order to display your ticket on your screen and to print it, your PC needs Adobe Acrobat Reader. If you do not have this software on your PC, you can download it for free. To print your ticket, click on the "print" button of Acrobat Reader and not on the icon of your internet browser toolbar. If the ticket appears on the screen but you cannot print it, the problem probably lies with your printer or its settings. Before anything else, first check that your printer is ON. If the problem persists, you can save the pdf file containing your ticket on a usb stick or other removable writable media and print it on another printer.
    • Can I change the printing size of my ticket?
      No. To be valid, the ticket must be printed at 100 %. The ticket is always printed as A4 and features a.o. a 13 x 9 size picture. The test ticket that you can download from the homepage enables you to view a ticket as well as the data to be filled in.
    • The printout of my ticket is of bad quality or incomplete. Is my ticket valid?
      If data is missing or illegible, then the ticket is not valid. That is why we advise you not to use the draft or fast printing modes. The test ticket that you can download from the homepage enables you to compare both versions. Do not take the risk of travelling with an invalid ticket since the train crew will have to consider you an illegal passenger.
      To be valid, the tickets must be printed on an inkjet or laser printer of at least 300 dpi. Always use white A4 paper and respect the printing size (100 %) and the orientation (portrait). Check the print settings in your printer’s manual and try again. If the problem persists, you can save the pdf file with you ticket on a floppy disk or other removable writable media and try again on another printer.
      If, in spite of these technical precautions, you find that the ticket is incomplete anyway, please contact our contact centre asap by filling in the appropriate form and giving as much information as possible regarding your purchase. Thus we can more easily retrieve your query (surname and first name of the person who paid for the ticket, travel date, transaction number - if it is legible etc.).
    • Can I print my ticket in colour?
      Yes. Black-and-white print is equally valid.
    • Can I print my ticket several times?
      If you encountered problems while printing your ticket, you may of course try again, until the problem is solved. The printed ticket will be the same every time (personal details, picture, check no.). Bear in mind, however, that the ticket is personal, and therefore not transferable to someone else, and that it is only valid one specific day (the picture on the ticket differs according to the travel day).
      If you misplaced your ticket, it's not really a problem. If you still have our confirmation e-mail, you can print the ticket once more (pdf format). If you had already deleted our e-mail, you should contact our contact centre by filling in the appropriate form and give as much information as possible about your purchase (surname and first name of the person who paid for the ticket, travel date, transaction number - if it is legible etc.). Thus we can easily retrieve your query.
    • Do I have to print my ticket immediately?
      No, if you prefer you can also postpone the printing of your ticket(s) after you received them in your internet browser. You can save them and print them later. Or you can also wait for our confirmation e-mail to which the ordered ticket(s) will be attached (pdf format).
    • Can I use the confirmation e-mail as a ticket?
      No. This e-mail is proof that you purchased tickets from SNCB/NMBS. It actually confirms your purchase and contains the details regarding your journey (surname and first name, stations of departure and arrival, travel day etc.). The pdf file attached to this e-mail contains the ticket your ordered. You can just open it and print it.
      We nevertheless advise you to keep this e-mail even some time after your journey, just in case problems would occur. Thus we can retrieve your file more easily and look into your problem.
  • Privacy
    • How secure is my personal data?
      All your confidential transactions are protected and secured by means of SSL (Secure Socket Layer). Each time you’re sending confidential information to our server, such as your personal details (surname, first name, home address, e-mail address etc.) this information is encrypted and therefore it cannot be read by a third party.
    • How long is my personal data being kept?
      During the time that is necessary to handle your order, or in order to solve a possible problem related to the ticket you bought.
      By answering 'yes' to the question 'I wish to be kept informed of promotional actions or special discounts’ you give us permission to inform you about SNCB/NMBS’s current and future offer. Moreover your data may be used for studies and surveys conducted by SNCB/NMBS or on behalf of SNCB/NMBS. In this respect your personal data may be transferred to third parties.
      The persons concerned always have the right to access their personal file and to correct or to remove personal details. They also have the possibility to unsubscribe from SNCB/NMBS’s mailing list or to refuse that their data be transferred to any of our daughter companies. They just need to send a simple letter or e-mail to the following address: SNCB/NMBS, Passenger Transport Department, B-VG.054 (s13/5), 40 Avenue de la Porte de Hal / Hallepoortlaan 40, 1060 Brussels (e-mail: privacy@b-rail.be).
    • What’s the use of personal cookies?
      Temporary Cookies: An interactive site such as our sales system operates like a dialogue between users and a central database. To enable our database to send a "response" to each of your "requests", our system uses an elementary form of harmless cookies which will disappear at the end of your session. The use of cookies enables our database to "track" users who navigate on our site and to know where to reply to them when they ask questions. Those cookies are stored in the memory of your computer but are not installed on the hard disk of your PC.

      Persistent Cookies: Contrary to temporary cookies, persistent cookies are actually stored on the hard disk of your PC during the purchasing process. These cookies ensure that - at your next visit - your e-mail address and the buyer's coordinates appear automatically (Mr/Ms, first name, family name, street, number, box, postal code and town).
  • Payment
    • Which means of payment are accepted?
      Home Banking and credit cards (see our homepage for means of payment) are accepted. For some tickets, you have to have a code.
    • How secure are my payments?
      Our site offers two different payment modes for tickets ordered on line. In both cases you are automatically transferred to the payment server when you submit your payment. Your payment data is screened by means of the most advanced security systems.

      1. Payment via Home Banking
      If you already have an access to Home Banking (and if the logo of your bank is mentioned on our homepage), you can conduct your payment operation exactly as if you were using Home Banking. Depending on the bank, you may have to enter an extra code in your Digipass.

      2. Payment by credit card
      You can also pay for your tickets with your credit card. Depending on the bank, you may have to enter an extra code in your Digipass. Simply enter your credit card data in the payment server.
      After submitting your secured payment transaction, you automatically come back to our ticketing site so that we can give you all the necessary information about ticket pick-up or delivery.
    • I paid for my validation, but never received it. What should I do?
      Your validation will be sent by Post as of the next working day following your purchase. If after 10 days you still have not received your validation, please contact our call centre by filling in the form.
      Never board the train without a valid ticket. While you are waiting for your validation to arrive, you can buy tickets at the ticket counter, which will be reimbursed later.
    • I paid for my ticket, but never received it. What should I do?
      For your ticket to appear in your browser, press the button set for this purpose. The ticket still does not appear on your screen? Don’t panic! You should receive within the following minutes an e-mail confirming your purchase. A ticket in pdf is attached to this e-mail. You just open this document and print the ticket.
      If you did not receive a confirmation e-mail, please contact our call centre by filling in the form.
    • The purchase procedure stopped. Are you going to debit my account or credit card?
      It depends which stage of the procedure you reached. You can end the procedure any time. Until you reach the point where you accept payment via the payment server, your account or credit card will not be debited.
  • Payment with SNCB/NMBS-Code
  • Call center
  • Step by step: Purchasing ticket
    • Step 1: Ticket selection

      The route and departure date are transferred from your search in the timetable. You then select only the type of ticket via the dropdown lists, the number of passengers, single or return and class. At this point you also enter the names of the passengers. Here you can also change the travel route and date if necessary.

      You can purchase up to 6 tickets at the same time. These tickets are always valid for the same route and for the same type of ticket. You receive one ticket per passenger.

      You can of course adjust your travel needs:

      • Enter the station of departure and destination: it suffices to enter a few letters of this station and then to select the complete name of the desired station. You can enter the option ‘via’ for products for which a VIA travel route is permitted.
      • Select a departure date: using the calendar, select the day on which you would like to travel. You may purchase your ticket no more than 31 days prior to the departure date. If the ticket allows you to make the return journey on a different day than the outbound journey, then here you can also select the date of the return journey. If you select the wrong date, you receive an error message on the screen when you try to go to the next step.
      • ‘Single journey’ or a ‘return journey’: you can only choose between single or return if the ticket selected allows this.
      • Class: you can only choose between 1st and 2nd class if the ticket selected allows this.

      You click on ‘calculate price’ and can immediately see the correct amount.

      Click on the button ‘In shopping cart’ to go to the next step.

    • Step 2: Shopping basket

      In the shopping cart you receive an overview of all tickets you have selected. You can still adjust your order here, or remove certain tickets.

      • To change a certain aspect of an order, click on ‘Change’.
      • To remove a certain aspect of an order, click on ‘Remove’.

      Here you can also easily add extra tickets. In our purchasing wizard you see three possibilities:

      • New ticket: if you select this, you go back to the first step and add another ticket you would like (also for a different route, or another type of product such as a B-Excursion)
      • Ticket for pet: if you select this, you also go back to the first step, and you can enter your travel information. The correct ticket is selected automatically.
      • Bicycle ticket: if you select this, you also go back to the first step, and you can enter your travel information. The correct ticket is selected automatically.

      For some tickets you need an SNCB code. You can enter this SNCB code on this screen. Each code can only be used 1 time. In some cases you will not even have to select a method of payment.

      In this way you can add to your shopping cart all the tickets you would like to purchase on the SNCB website. When all products have been added, you can move on to step 3 by clicking on ‘Next: Payment information’.


    • Step 3: Payment information and delivery

      You receive an overview of the total amount of the order and an overview of the possible delivery methods. PDF is automatically selected as delivery method.

      In this screen you also enter all the buyer’s information. Here you enter the e-mail address of the person who will receive the tickets ordered.

      In this third step you also select the desired payment method.

      Please note: in order to go to the next step, you must click the box which states that you explicitly agree with our General Terms and Conditions for purchase of tickets for domestic transport via internet. You can consult these General Terms and Conditions for purchase of tickets for domestic transport via internet by clicking on the link.

      This step still does not commit you to purchase a ticket.

      You can simply leave our website or return to one of the previous steps. If you are in agreement, then continue to the next step.

      If everything is entered correctly, click on the button ‘Payment’ to go to step 4.

    • Step 4: Payment

      You arrive at the server of the payment provider which processes payment information with the most advanced security systems. Depending on the payment method you selected, you will be asked to enter your credit card information or you will be redirected to the website of your bank.

      In this step, you commit to purchase of the requested tickets which, as indicated, are neither refundable nor exchangeable.

      The payment provider immediately sends us the result of the payment. If your payment is accepted, then you are sent automatically to the next screen of our website. If the payment is refused for one reason or another, the purchase procedure is cancelled and you leave our website. If you would like to know a possible reason for the refusal, we advise you to contact your bank or credit institution.

      Security of online payment

      Our website gives you the option between two online payment methods. In both instances you are redirected to the server of our payment provider for your online payment. This provider processes your payment information with the most advanced security systems.

      1. Payment via telephone banking

      If you have the potential for telephone banking - and you see the logo on our home page – then your payment occurs as you are accustomed to via telephone banking.

      2. Payment via credit cards

      We also offer you the possibility to pay with a credit card (see the home page for accepted cards). You might need a card reader (digi-pass) from your bank for this. You simply enter your credit card information on the server of the payment provider.


    • Step 5: Confirmation (and delivery)

      You receive confirmation from us that your payment has been accepted by the payment provider.

      • For PDF tickets
        Your ticket is delivered to your browser. Your ticket is also sent to your e-mail address, together with an overview of the order. You can keep it digitally on your smartphone / tablet or print it on paper.
      • For tickets on the electronic identity card
        Confirmation is sent to your e-mail address, together with an overview of the order. No ticket is sent with it.

      A ticket that you purchase via the SNCB website has the same evidential value as a ticket purchased in a station, on the train or via the automated ticket dispensers. Tickets purchased via internet are neither refundable nor exchangeable.

      If you notice that there is an anomaly on your ticket, you are required to report this to the SNCB Help Desk as soon as possible (every day from 7 am to 9:30 pm) at 02/528.28.28, or by filling in the contact form and providing evidence of the anomaly. If you travel with such a ticket, you will be considered as a passenger without a valid ticket.

      SNCB is not responsible for poor functioning of telecommunications equipment and/or for an error in the programme you used for sending or receiving electronic messages.

  • Step by step: Purchasing B-Excursion
    • Step 1: Ticket selection

      You can also purchase a number of B-Excursions through the SNCB website. You select the station of departure and destination, date and class. Additionally, you select the B-Excursion(s) you wish to purchase from the lists. On this screen you can also directly enter the names of the passengers who will travel with the same type of ticket.

      You can purchase up to 6 tickets at the same time. These tickets are always valid for the same route and for the same type of ticket (for B-Excursions it concerns age categories). You receive one ticket per passenger.

      You can of course adjust your travel needs:

      • Enter the station of departure and destination: it suffices to enter the first letters of this station and to click the search button (‘from’, ‘to’ or ‘via’) to select the complete name of the desired station
        Please note! For B-Excursions the station of destination is already determined.
      • Select a departure date: using the calendar, select the day on which you would like to travel. You may purchase your ticket no more than 31 days prior to the departure date. If the product allows you to make the return journey on a different day than the outbound journey, then here you can also select the date of the return journey. If you select the wrong date, you receive an error message on the screen when you try to go to the next step. You can see on the calendar which days a particular B-Excursion is available.
      • ‘Single journey’ or a ‘return journey’: you can only choose between single or return if the ticket selected allows this. B-Excursions are always a return journey.
      • Class: you can only choose between 1st and 2nd class if the selected ticket allows this.

      You click on ‘calculate price’ and can immediately see the correct amount.

      Click on the button ‘In shopping cart’ to go to the next step.

      If there are different types of passengers for the B-Excursion, just repeat this step again for the other types.


    • Step 2: Shopping basket

      In the shopping cart you receive an overview of all tickets you have selected. You can still adjust your order here, or remove certain tickets.

      • To change a certain aspect of an order, click on ‘Change’.
      • To remove a certain aspect of an order, click on ‘Remove’.

      Here you can also easily add extra tickets. In our purchasing wizard you see three possibilities:

      • New ticket: if you select this, you go back to the first step and add another ticket you would like (also for a different route, or another type of product such as a B-Excursion)
      • Ticket for pet: if you select this, you also go back to the first step, and you can enter your travel information. The correct product is selected automatically.
      • Bicycle ticket: if you select this, you also go back to the first step, and you can enter your travel information. The correct product is selected automatically.

      For some tickets you need a SNCB code. You can enter this SNCB code on this screen. Each code can only be used 1 time. In some cases you will not even have to select a method of payment.

      In this way you can add to your shopping cart all the tickets you would like to purchase on the SNCB website. When all products have been added, you can move on to step 3 by clicking on ‘Next: Payment information’.


    • Step 3: Payment information and delivery
      You receive an overview of the total amount of the order and an overview of the possible delivery methods. PDF is currently the only delivery method available for B-Excursions.

      In this screen you also enter all the buyer’s information. Here you enter the e-mail address of the person who will receive the tickets ordered.

      In this third step you also select the desired payment method.

      Please note: in order to go to the next step, you must click the box which states that you explicitly agree with our General Terms and Conditions for purchase of tickets for domestic transport via internet. You can consult these General Terms and Conditions for purchase of tickets for domestic transport via internet by clicking on the link.

      This step still does not commit you to purchase a ticket.

      You can simply leave our website or return to one of the previous steps. If you are in agreement, then continue to the next step.

      If everything is entered correctly, click on the button ‘Payment’ to go to step 4.

    • Step 4: Payment

      You arrive at the server of the payment provider which processes payment information with the most advanced security systems. Depending on the payment method you selected, you will be asked to enter your credit card information or you will be redirected to the website of your bank.

      In this step, you commit to purchase of the requested tickets which, as indicated, are neither refundable nor exchangeable.

      The payment provider immediately sends us the result of the payment. If your payment is accepted, then you are sent automatically to the next screen of our website. If the payment is refused for one reason or another, the purchase procedure is cancelled and you leave our website. If you would like to know a possible reason for the refusal, we advise you to contact your bank or credit institution.

      Security of online payment

      Our website gives you the option between two online payment methods. In both instances you are redirected to the server of our payment provider for your online payment. This provider processes your payment information with the most advanced security systems.

      1. Payment via telephone banking

      If you have the potential for telephone banking - and you see the logo on our home page – then your payment occurs as you are accustomed to via telephone banking.

      2. Payment via credit cards

      We also offer you the possibility to pay with a credit card (see the home page for accepted cards). You might need a card reader (digi-pass) from your bank for this. You simply enter your credit card information on the server of the payment provider.

    • Step 5: Confirmation (and delivery)

      You receive confirmation from us that your payment has been accepted by the payment provider.

      - For PDF tickets
      Your ticket is delivered to your browser and you can print it immediately. Your ticket is also sent to your e-mail address, together with an overview of the order.

      - For tickets on the electronic identity card
      Confirmation is sent to your e-mail address, together with an overview of the order. No ticket is sent with it.

      A ticket that you purchase via the SNCB website has the same evidential value as a ticket purchased in a station, on the train or via the automated ticket dispensers. Tickets purchased via internet are neither refundable nor exchangeable.

      If you notice that there is an anomaly on your ticket, you are required to report this to the SNCB Help Desk as soon as possible (every day from 7 am to 9:30 pm) at 02/528.28.28, or by filling in the contact form and providing evidence of the anomaly. If you travel with such a ticket, you will be considered as a passenger without a valid ticket.

      SNCB is not responsible for poor functioning of telecommunications equipment and/or for an error in the programme you used for sending or receiving electronic messages.








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