How can I obtain my card?
A member of staff at the ticket office of your station will check your application by connecting to the Crossroads Bank for Social Security, where personal social security data are held and managed by your health insurance provider.
Simply present your eID card to the member of staff. He or she will then enter your national register number to connect to the Crossroads Bank. If a positive response is received from the Crossroads Bank, the main card will be printed. You can only connect to the bank between 7.30 a.m. and 7 p.m.
If it is not possible to connect to the Crossroads Bank, you will need to ask your health insurance provider for a certificate (valid for 3 months) for each person entitled to the benefit.
The certificate from the health insurance provider must include:
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The provider’s logo in colour
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Surname and first name of the beneficiary
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Postal address
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Date of birth
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The fact that you qualify for ‘Preferential Reimbursement’
You can then take this certificate with you to the ticket office, along with your eID, a recent passport photograph and the correctly completed application form (pdf). You will then receive your free discount card.
The card looks like an NMBS/SNCB railcard, with a main card and a validation ticket.
The main card is valid for 5 years, and the validation ticket is valid for 1 year. If you are 65 or over, your validation ticket will be valid for 5 years.
