Stations with assistance

Free & personalized assistance service is available on request at least 24 hours before your scheduled departure. Please book your assistance.

Stations
The welcome point is located:
Aalst
In the waiting area
Aarschot
In the waiting area
Andenne
Platform 1
Ans
Platform 1
Antwerpen-Centraal
On the ground floor, at the Stad Antwerpen Information stand
Arlon
Platform 1
Ath
Platform 1
Beauraing
Platform 1
Bertrix
Platform 1
Blankenberge
At the bottom of the slope
Boom
Front of the station
Braine-l’Alleud
Platform 1
Braine-le-Comte
In the waiting area (near the ticket counter)
Brugge
In the waiting area
Brussels Airport - Zaventem At the ticket counter
Bruxelles-Central
At the ticket counter
Bruxelles-Luxembourg
Station concourse opposite the main entrance
Bruxelles-Midi
Rue de France exit and Travelcenter national entrance
Bruxelles-Nord
At the information booth
Bruxelles-Schuman At the ticket counter
Charleroi-Sud
Platform 1
Ciney
Front of the station
De Panne
In the waiting area
De Pinte
Front of the station
Deinze
In the underpass
Denderleeuw
In the waiting area
Dendermonde
Platform 1
Diest
Platform 1
Diksmuide
Platform 1
Dinant
Platform 1 at the inclined plane
Eeklo
Front of the station
Enghien
Platform 1, Ath side, in the corner of the wall with the containers
Essen
In the waiting area
Eupen
Front of the station
Flémalle-Haute
Platform 1
Fleurus
On the left near the entrance to the waiting room
Geel
Platform 1
Gembloux
In the waiting area
Genk
In the underpass
Gent-Dampoort
In the corridor leading to the platforms
Gent-Sint-Pieters
In the Kloostergang, opposite the Travel centre
Geraardsbergen
Platform 1
Gouvy
In the waiting area
Haacht
At the main intrance
Halle
In the waiting area
Hasselt
Platform 1
Heist-op-den-Berg
Outside the entrance, next to the automatic ticket machine
Herentals
In the waiting area
Huy
In the waiting area
Ieper
In the waiting area
Izegem
At the side entrance
Jambes
Next to the entrance to the waiting room
Jemelle
Platform 1
Kapellen
Platform 1
Knokke
On the left of the station, next to the automatic ticket machine
Koksijde
In the entryway
Kontich
In the waiting area
Kortemark
Platform 1, Lichtervelde side
Kortrijk
In the waiting area
Kwatrecht
In the underpass
La Louvière-Sud
Side platform 1
Landegem
In the underpass
Landen
In the waiting area
Lede
Platform 1 on the right of the automatic ticket machine
Leuven
At the ticket counter
Leuze
Platform 1
Libramont
Platform 1
Lichtervelde
At the ticket counter
Liège-Guillemins
Buffet and Travel centre access
Lier
On the left of the station building
Lobbes
Platform 1
Lokeren
In the underpass
Louvain-La-Neuve-Université
Oustide
Luttre
Platform 1
Marbehan
Platform 1
Mariembourg
In the waiting area
Marloie
Platform 1
Mechelen
In the waiting area
Menen
Platform 1
Mol
At the main entrance
Mons
Road level, at the beginning of the metal footbridge
Mouscron
Platform 1
Namur
Main entrance side city, at the elevators
Neerpelt
Platform 1
Ninove
Covered underpass to platform 1
Nivelles

Left hand side of the station

Noorderkempen
Station access, next to the car park
Oostende
6.00 h - 22.00 h: At the left luggage desk
22.00 h - 6.00 h: at the platform with the stationmaster
Ottignies
In the waiting area
Oudenaarde
In the waiting area
Poperinge
Platform 1
Puurs
Platform 1
Rivage
In the waiting area
Roeselare
In the waiting area (near the ticket counter)
Ronse
Platform 1
Saint-Ghislain
Platform 1
Sint-Niklaas
In the waiting area
Sint-Truiden
Platform 1
Spa
Platform 1
Tamines
Platform 1
Tielt
Platform 1
Tienen
Platform 1
Tongeren
Platform 1
Torhout
Platform 1
Tournai
Underpass Mouscron side
Turnhout
Platform 1
Verviers-Central
In the waiting area (near the ticket counter)
Veurne
Platform 1 De Panne side
Vielsalm
Platform 1
Virton
Platform 1
Walcourt
Front of the station
Waremme
Platform 1
Welkenraedt
Platform 1
Wetteren
Platform 1, Gent side
Zottegem
Platform 1

17 stations work with local taxi companies to transport reduced mobility passengers from station that do not offer assistance to ones that do.
Please book your assistance.

 Stations  The information point is located:
 Blaton  On the left side of the station (near the bicycle racks)
 Burst  On platform 1 (near the flower bed, past the station building)
 Ede  On the left side of the station (near the bicycle racks)
 Erembodegem  Besides the entrance door to the waiting area (under the canopy)
 Haaltert  At the shelter on platform 2 (parking)
 Herzele  Beside the entrance door to the waiting area (under the canopy)
 Liedekerke  On the left side of the station (near the car park and bicycle racks)
 Lierde  Beside the entrance door to the waiting area (under the canopy)
 Lommel  Outside the station building (platform side, under the awning)
 Peruwelz  On the left side of the station (near the market hall)
 Quaregnon  At the main entrance of the station (near the subway)
 Quévy  On the left side of the station (near the public toilets)
 Quiévrain  On the left side of the station (near the ticket counter container units)
 Scheldewindeke  At the brick shelter on platform 2
 Ternat  Beside the entrance door to the waiting area (under the canopy)
 Zeebrugge-strand*  At the front of the station building (through the entrance)
 Zele  Beside the entrance door to the waiting area (under the canopy)
Consult the services in your station.

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