Calculate your own compensation

First you determine the exact length of the delay in order to make sure that you are entitled to compensation. After that you can easily calculate your compensation.

Calculate delay

Your exact delay is the difference between the anticipated time of arrival according to the official timetable1 of NMBS/SNCB and the actual time of arrival in a Belgian station2.

Did you miss your connection3 with the next train due to a delay, then you may take into account the total length of delay incurred – on condition that you took the next train to your destination.

1 In the event of works taking place on your route, the previously announced, altered timetable is applicable.
2 The stations Aachen HBF (Central Station), Ascq, Baisieux, Croix l'Allumette, Croix Wasquehal, Ettelbrück, Lille-Flandres, Luxembourg, Maastricht, Pont de Bois, Rodange, Roosendaal, Roubaix, Tourcoing and Troisvierges are also valid as end station in the framework of cross-border services offered by NMBS/SNCB
3 In order to determine which trains were connecting trains, NMBS/SNCB adheres to the official timetable.

 

Calculating the amount of compensation

Your compensation is calculated solely according to the price of your ticket for the train route, thus without possible use of combined tickets including metro, tram or bus. For those with a Railcard, the price of the ticket includes the employer’s contribution. So you can enjoy compensation even if your employer pays your commute between home and work.

The calculation is based on the price of one route. We consider a one-way journey as 1 route, a round-trip journey as 2 routes.

Number of routes per type of ticket.

  • One-way ticket: 1 route
  • Round-trip ticket: 2 routes
  • Month Railcard: 40 routes
  • Railcard for 3 months: 120 routes
  • Annual Railcard: 480 routes
  • Rail Passes, Cards, Campus and Half-time Railcard: number of lines = number of routes

Calculating reimbursement in 3 steps

Step 1: Price of route = ticket price / number of routes (according to table above).
Step 2: Total price of routes = price of route x number of routes delayed.
Step 3: Compensation = Total price of routes x compensation percentage (25%, 50% or 100%).

If the final result of this calculation amounts to less than € 2.50, you still receive compensation of € 2.50. Eurocents are always rounded to the nearest ten, for ex. € 9.35 becomes € 9.40.

Some examples

The holder of an Annual Railcard (price with employer contribution is € 1,673) has had 28 delays of 15 minutes on the same route in a 6 month period.

  • Price of route: € 1,673 / 480 routes = € 3.48
  • Total price of routes: € 3.48 x 28 delays = € 97.44
  • Compensation: € 97.44 x 25% = € 24.40

A student uses a Go Pass 10 for routes between home and digs. In a period of 6 months he experiences 16 delays of 15 minutes and 5 delays of 30 minutes on the same route.

  • Price of route: € 52 / 10 routes = € 5.20
  • Total price routes: € 5.20 x 16 delays = € 83.20
  • Compensation 16 delays: € 83.20 x 25% = € 20.80
  • Total price routes: € 5.20 x 5 delays = € 26
  • Compensation 5 delays: € 26 x 50% = € 13
  • Total compensation: € 20.80 + € 13 = € 33.80

A passenger with a Seniors ticket is delayed for 2 hours.

  • Price route: € 6.50 / 2 routes = € 3.25
  • Total price routes: € 3.25 x 1 delay = € 3.25
  • Compensation: € 3.25 x 100% =  € 3.30

A passenger with a one-way ticket with a value of € 11.60 has a 60 minute delay.

  • Price of route: € 11.60 / 1 route = € 11.60
  • Total price routes: € 11.60 x 1 delay = € 11.60
  • Compensation: € 11.60 x 100% = € 11.60

The holder of an Annual Railcard (price with employer contribution is € 1400) notes 10 delays of 30 minutes during a period of 6 months on the same route.

  • Price route: € 1400 / 480 routes = € 2.91
  • Total price routes: € 2.91 x 10 delays = € 29.10
  • Compensation: € 29.10 x 50% = € 14.55= rounded € 14.60

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